Introduction
Welcome to Zoe Soul Objects. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us.
By accessing or purchasing from https://zoesoulobjects.com, you agree to these Terms.
If you do not agree, please do not use our website.
We may update these Terms at any time, and any changes will take effect once posted on this page.
About Our Products
Zoe Soul Objects offers handmade items, such as jewelry, candles, and other crafted objects.
Because many products are handmade, small variations in color, texture, or shape may occur — these are part of the uniqueness of each piece and do not constitute a defect.
All product descriptions and images are presented as accurately as possible, but slight differences may occur depending on screen settings or materials.
Orders
When you place an order through our website:
- You agree that all information you provide (such as name, address, and payment details) is true and complete.
- We reserve the right to cancel or refuse any order if we suspect fraud, unauthorized use, or incorrect information.
- You will receive an email confirmation once your order has been placed successfully.
Prices and Payments
All prices on our website are listed in Euro (€) and include applicable taxes, unless otherwise stated.
Payments are processed securely through Stripe.
We do not store or have access to your credit card details.
For more information about how your payment data is handled, please see our Privacy Policy.
Shipping and Delivery
We ship orders to the address provided during checkout.
Delivery times vary depending on your location and product availability.
Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable).
We are not responsible for delays caused by postal or courier services.
Returns and Refunds
We want you to love your purchase. If you are not satisfied, you may return most items within 14 days of delivery, in accordance with EU consumer law.
To qualify for a return:
- The item must be unused, in its original condition, and in its original packaging.
- Custom or personalized items cannot be returned unless they are faulty or damaged.
Please contact us at [email protected] before sending any returns.
Refunds will be issued once the returned product is received and inspected.
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Cancellations
You may cancel your order within 24 hours of placing it if it has not yet been shipped.
To cancel, please contact [email protected] as soon as possible.
If your order has already shipped, you will need to follow the return process described above.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of receiving it with photos and your order details.
We will replace the item or issue a refund as appropriate.
Intellectual Property
All content on this website — including images, text, designs, and logos — is the property of Zoe Soul Objects or its creators.
You may not copy, reproduce, or distribute any part of this site or its content without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Zoe Soul Objects shall not be liable for:
- Any indirect, incidental, or consequential damages;
- Any loss arising from misuse of our products;
- Delays or failures due to causes beyond our control (e.g., postal delays, natural events).
Our total liability for any claim shall not exceed the amount paid for the product in question.
Personal Data
We process your personal data in accordance with our Privacy Policy.
By placing an order, you consent to the collection and use of your data for the purpose of processing and fulfilling your purchase.
Governing Law
These Terms are governed by the laws of Cyprus.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Cyprus.
Contact Information
If you have any questions about these Terms or our products, please contact us at: